Flow State
7823 Experience Avenue
Design Quarter, San Diego, CA 92101
Phone: +1 (619) 385-7294
Email: info@flow-st-ate.com
Privacy Policy
Last updated: November 12, 2025
At Flow State, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. We encourage you to read this policy carefully to understand our practices regarding your personal data.
By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our website.
Information We Collect
Personal Information You Provide
We collect information that you voluntarily provide to us when you express interest in obtaining information about our services or contact us. The personal information we collect may include:
- • Contact Information: Name, email address, phone number, and mailing address
- • Communication Data: Messages, inquiries, and correspondence you send to us
- • Professional Information: Company name, job title, and project details when relevant
Information Automatically Collected
When you visit our website, we automatically collect certain information about your device and browsing behavior:
- • Device Information: Browser type, operating system, device identifiers
- • Usage Data: Pages visited, time spent on pages, click patterns, referring URLs
- • Location Data: Approximate geographic location based on IP address
- • Cookies and Tracking: Information collected through cookies and similar technologies
Legal Basis for Processing
We process your personal information based on the following legal grounds: consent (when you provide information voluntarily), legitimate interests (to operate and improve our business), contractual necessity (to provide services you request), and legal compliance (to meet regulatory requirements). You have the right to withdraw consent at any time.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Contact form submissions are typically retained for three years, while analytics data may be kept for up to 26 months. You can request deletion of your data at any time.
How We Use Your Information
We use the information we collect for various purposes that help us provide and improve our services:
Service Delivery and Communication
To respond to your inquiries, provide information about our arcade UX design services, communicate with you about projects, and send you updates or notifications you've requested.
Website Improvement and Analytics
To understand how visitors interact with our website, identify popular content, troubleshoot technical issues, and improve our overall user experience based on usage patterns.
Marketing and Business Development
To send relevant information about our services (with your consent), develop new services based on client needs, and conduct market research to better serve the arcade gaming industry.
Legal Compliance and Protection
To comply with legal obligations, enforce our terms and conditions, protect our rights and property, prevent fraud and abuse, and respond to law enforcement requests when required.
How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
Service Providers and Partners
We work with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you. These providers include web hosting services, email delivery platforms, analytics providers, and customer relationship management systems. All service providers are contractually obligated to protect your information and use it only for the purposes we specify.
Business Transfers
If Flow State is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.
Legal Requirements
We may disclose your information if required by law, court order, or other legal process, or when we believe disclosure is necessary to protect our rights, your safety or the safety of others, investigate fraud, or respond to government requests.
With Your Consent
We may share your information for any other purpose with your explicit consent. We will always ask for your permission before sharing your personal data in ways not described in this policy.
How We Protect Your Information
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:
Data Encryption
All data transmitted to and from our website is encrypted using industry-standard SSL/TLS protocols.
Access Controls
We limit access to personal information to authorized personnel who need it to perform their duties.
Secure Storage
Personal data is stored on secure servers with regular backups and disaster recovery procedures.
Regular Monitoring
We continuously monitor our systems for potential vulnerabilities and security incidents.
Important: While we implement strong security measures, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we continuously work to protect your information using industry best practices.
Your Privacy Rights
You have certain rights regarding your personal information. Depending on your location, these rights may include:
Right to Access
You can request a copy of the personal information we hold about you. We will provide this information in a commonly used electronic format within 30 days of your request.
Right to Rectification
If you believe any information we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.
Right to Erasure
You can request that we delete your personal information, subject to certain legal exceptions such as legal obligations or legitimate business purposes.
Right to Data Portability
You have the right to receive your personal data in a structured, commonly used format and to transmit that data to another service provider.
Right to Object
You can object to our processing of your personal information for direct marketing purposes or when processing is based on legitimate interests.
Right to Restrict Processing
In certain circumstances, you can request that we limit how we use your personal information while we resolve concerns you may have.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided on this page. We will respond to all requests within 30 days. You may be required to verify your identity before we can process your request.
You also have the right to lodge a complaint with a data protection supervisory authority if you believe we have not complied with applicable data protection laws.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- Avoid filling out contact forms, account registrations, or any data-submitting features
- Disable cookies through your browser settings (see our Cookie Policy for more details)
- Contact us directly to request the deletion of any previously shared personal data
We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.
Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
If we become aware that we have collected personal information from children under 13 without parental consent, we will take steps to remove that information from our servers promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this policy.
For significant changes that materially affect your rights, we will provide prominent notice on our website or contact you directly if we have your email address. We encourage you to review this policy periodically to stay informed about how we protect your information.
Your continued use of our website after any changes to this policy constitutes your acceptance of the updated terms.
Questions About This Policy?
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact us.